Guest Policies for iYi Rooms

General Booking Policy:

1. Please abide by all laws and guidelines as applicable.
2. Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.

Check-in Policy:

1. The primary guest must be at least 18 years of age to be able to check into the hotel.
2. The usual standard check-in time is 24 hours. We try to ensure that you can check-in any time.
3. It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note: that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
4. After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact iYi Room Customer Support immediately. We will verify the issue with the Hotel and post verification, you would be provided the following assistance:
   • iYi Room will try to arrange for accommodation in the same Hotel
   • iYi Room will try to provide you with alternate accommodation in its other listed properties if the same is available.
   • If iYi Room are unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered a full refund.
   • We will not be liable for compensation beyond your booking payment.
5. Unless specifically intimated, we are not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of iYi Rooms.
6. If you need any help in creating a new booking, iYi Rooms Booking expert has 24*7 support to help you around the clock. Please contact iYi customer care number 9005262576, 9519623598.
7. If you need to cancel or change your reservation made through the iYi Room app, website, or call center, please contact iYi customer care 9005231449.

Late Check-out Policy:

The standard check-out time in Hotels is 11 AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy:

Booking Extension Policy:

Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.

Cancellation Policy:

1. You can cancel your booking using the iYi Room website or mobile app.
2. The applicable refund amount will be credited to you within 7 working days.

Triple Occupancy Policy:

Some Hotels allow triple occupancy by providing an extra mattress for the third person for an extra fee. However, no extra bed is usually provided.

Visitors Policy:

1. You should check with the Hotel for its Visitor Policy.
2. In order to maintain privacy of guests and the tranquility of the Hotel, iYi encourages its Hotel Partners to have a visitor policy where:
   • Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.
   • Visitors are not allowed to stay overnight.
   • The Hotel front desk requires all visitors to present a government-approved photo identity prior to accessing guest floors/rooms.

Child Policy:

1. Stay of 1 child up to 5 years of age is complimentary without the use of an extra mattress.
2. Breakfast charges may be applicable for the child.

Service On-Time Policy:

1. The hotels associated with the program will have Service On-time tag/information displayed on the app.
2. If you face any issue related to your stay in these hotels, we promise issue resolution within 1 hour or else we will provide a refund.

Code of Conduct:

1. Illegal activities are not permitted in any iYi rooms property.
2. You should be aware that the Hotel may refuse service or evict you for various reasons.
3. Please keep the Hotel room in good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).

Smoking, Drugs and Alcohol:

1. Smoking is prohibited in hotels. Some hotels allow it but if it would be allowed then it would be shown at hotels Amenities.
2. Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
3. Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of Hotels. Please contact the Hotel Front Desk regarding the consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.